WARRANTY POLICY — AUREA STERLING

AUREA STERLING

WARRANTY POLICY

Crafted to last. Backed by our word.

Materials

•    925 Sterling Silver — 92.5% silver, BIS Hallmarked where applicable.

•    18K Gold Vermeil — 925 silver base electroplated with 18K gold; silver-based, recoverable at silver value.

Manufacturing warranty — 6 months

•    Covers clasp failure, chain breakage, stone loss, structural and finishing defects under normal use.

•    Excludes damage from impact, chemicals, water, sweat, improper storage, normal wear, self/third-party repair, and loss.

•    Defect on arrival (reported within 24 hours): free reverse pickup, replacement in 5–7 business days.

•    Claim after 24 hours (within 6 months): customer pays courier both ways; repair/replacement free.

Vermeil plating warranty — 12 months

•    Covers premature wear, peeling/flaking, or significant discolouration within 12 months under normal use.

•    Excludes wear at contact points after 8–12 months, and damage from perfume/sweat/water/chemicals.

•    If approved: ship to us at your cost; replating free, return courier borne by you. One claim per piece.

Lifetime Free Minor Repair

•    Both metals, lifetime: stone/prong tightening, clasp fixes, minor reshaping, polishing. Repair free; customer pays courier both ways. Major repairs quoted separately.

Silver Upgrade Programme

•    Trade a 925 silver piece toward any new purchase; our inspection team provides a written quote, deducted from the new piece, pay difference prepaid. Vermeil not eligible.

•    Request → ship at your cost → written quote in 48 hrs → accept (15-day code) or decline (returned at your cost).

Lifetime Buyback Programme

•    Both metals; buyback deduction toward a new purchase in the same metal category (no cross-category, not combinable).

•    No fixed formula. Our inspection team provides a written quote within 24–48 hours of your request, based on silver weight and current silver rate; vermeil valued on silver content only. Quote valid 48 hrs.

•    Ship at your cost → inspection (quote confirmed or revised down, never up) → accept (15-day code) or refuse (returned at your cost). Full terms: aureasterling.com/lifetime-buyback

Exclusions (all programmes)

•    Third-party repair, missing proof of purchase, counterfeit pieces, wilful/chemical damage, extreme misuse.

Care & authenticity

•    Silver: store dry in pouch; remove before water/perfume/exercise; clean with silver cloth.

•    Vermeil: remove before water; apply perfume/lotion before wearing; clean with soft damp cloth only.

•    Every piece ships with an Authenticity Card and Order Invoice — both required for all claims.

Contact: care@aureasterling.com | +91 9998496004 | Mon–Sat, 10 AM–7 PM IST.