SHIPPING POLICY
AUREA STERLING
SHIPPING POLICY
Every Aurea Sterling order is packed with care and shipped to reach you safely.
Coverage & charges
• Ships to all serviceable pincodes in India. No international shipping.
• FREE shipping on all orders (Prepaid and COD).
Payment
• Prepaid: UPI, cards, net banking, wallets, EMI.
• COD available only on final invoice value (after discounts) of ₹10,000 or below; above ₹10,000 is prepaid only.
• Repeated COD refusal/non-payment may restrict you to prepaid-only.
Dispatch & delivery
• Dispatched within 48–72 hours (Mon–Sat, excl. holidays). Pre-orders/personalised may take up to 7–10 business days.
• All orders ship via Bluedart Air Express — air only, never road/surface.
• Standard delivery 2–3 business days pan-India from dispatch; remote areas may take longer. Estimates, not guarantees.
• Tracking link sent on dispatch; active within 24 hours.
Packaging
• Tamper-evident outer, branded gift box, anti-tarnish pouch, care + authenticity cards. Gift orders: no invoice enclosed if noted at checkout.
Failed delivery & RTO
• Up to 3 attempts. Failure or refusal → marked RTO. COD RTO: no refund due. Prepaid RTO: refund minus actual forward + reverse shipping within 5–7 business days of inspection.
• Repeated RTO/refusal may block future COD.
Damaged / wrong / missing
• Report within 24 hours with photos + unboxing video to care@aureasterling.com or WhatsApp +91 9998496004. Verified claims get free replacement, exchange, or refund.
Other
• Address change possible before dispatch only.
• Returns governed by the Return & Refund Policy and Lifetime Buyback Programme.
• Not liable for delays from events beyond our control (weather, strikes, disasters, gateway/courier outages).
Contact: care@aureasterling.com | +91 9998496004 | Mon–Sat, 10 AM–7 PM IST.